Shipping and Returns
Fast, Reliable & Transparent
At SNKR Hub, we aim to provide a smooth and secure shopping experience from checkout to delivery — and beyond.
📦 Shipping Information
Delivery Areas
We currently ship across:
- 🇬🇧 United Kingdom
- 🇪🇺 Europe
🚚 Shipping Partners
We work with trusted delivery carriers to ensure reliable service:
- Royal Mail
- Evri
- DPD
All orders are shipped with tracking included.
⏱️ Delivery Times
- 🇬🇧 UK: 2–5 business days
- 🇪🇺 Europe: 2–5 business days
Please note that delivery times are estimates and may vary depending on your location or external factors.
📍 Order Processing
- Orders are processed within 1–2 business days
- Orders are not processed on weekends or public holidays
Once your order has been shipped, you will receive a confirmation email with your tracking information.
💸 Shipping Costs
Shipping fees are calculated at checkout.
We may offer free shipping promotions depending on your order value or location.
⚠️ Delivery Delays
While we strive to meet all delivery estimates, delays may occur due to:
- high demand periods
- courier issues
- customs processing (for certain EU destinations)
SNKR Hub is not responsible for delays caused by third-party carriers.
📬 Incorrect Address
Please ensure that your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
🔁 Returns & Refunds
30-Day Return Policy
We offer a 30-day return policy from the date of delivery.
Return Conditions
To be eligible for a return:
- Items must be unused
- Items must be in their original packaging
- Proof of purchase is required
How to Request a Return
To initiate a return, please contact us at:
Our team will guide you through the process.
Refunds
Once your return is received and inspected:
- Approved refunds will be processed to your original payment method
- Processing times may vary depending on your bank or payment provider
Return Shipping Costs
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
👉 Exception:
If your item is defective or incorrect, we will cover the return costs.
Damaged or Lost Orders
If your order arrives damaged or is lost in transit, please contact us immediately:
We will work with the carrier to resolve the issue as quickly as possible.
💬 Need Help?
Our support team is here for you.
📧 support@snkrhub.com
👉 We typically respond within 24 hours